FOLLOW OUR WHATSAPP CHANNELClosing Date 2026/01/30 Reference Number CLO260120-2 Job Title Learner: CSC Job Type Learnership Department Customer Service Centre Number of Positions 15 Location – Town / City Roodepoort Location – Province Gauteng Location – Country South Africa Required Education Level Grade 12 | National Certificate
Here is a clear, professional, and well-structured rewritten version of the Clover Call Centre Learnership advert, with improved flow and readability while keeping all key details:
Call Centre Learnership Programme
Job Advert Summary
Clover invites suitably qualified and motivated individuals to apply for its Call Centre Learnership Programme. Successful candidates will complete the learnership at Clover’s Call Centre offices located in Constantia Park, Roodepoort, while also attending formal training sessions as required.
Upon successful completion of the programme, learners will obtain a recognised NQF qualification and gain valuable hands-on experience within a world-class call centre environment.
Applicants residing in the West Rand and surrounding areas will have an added advantage.
Persons with disabilities are encouraged to apply.
Minimum Requirements
Applicants must meet the following criteria:
- Grade 12 or equivalent qualification at NQF Level 4
- Matric completed within the past five years (2021–2025)
- Minimum average of 55% in English and Mathematics or Mathematics Literacy
- Advanced computer literacy
- Currently unemployed
- Must not have participated in a learnership previously
Core Competencies
The successful candidate should demonstrate:
- Proactive and action-oriented behaviour
- Honesty, integrity, and consistency
- Ability to maintain high standards of work
- Strong interpersonal and communication skills
- Commitment and motivation to succeed
- Ability to collaborate effectively within a team
- Customer-focused approach
- Ability to apply basic numerical principles
Duties and Responsibilities
Learners will be responsible for:
- Providing high-quality customer service
- Handling inbound and outbound customer interactions
- Resolving customer queries and complaints through relevant stakeholders
- Capturing and confirming customer orders accurately and timeously
- Processing orders according to the daily call schedule
- Informing customers of accounts placed on hold
- Confirming orders in line with standard operating procedures
- Communicating order-related issues to relevant stakeholders
- Selling Clover and Principal products according to customer product ranges
- Offering new or additional products, including explaining features and promotions
- Promoting teamwork and cooperation within the call centre environment
- Assisting team members to achieve collective targets
- Sharing responsibility for meeting team objectives
- Supporting team values and participating in team meetings
- Taking responsibility for visual management and information sharing
